What Does the TOPdesk Plugin Do?
With the TOPdesk plugin, manual activities in tenfold can be created as tickets in the TOPdesk helpdesk application. TOPdesk is used in many IT departments to process issues or fault reports quickly and efficiently.
The option to create tickets allows tenfold to handle processes that cannot be automated using another plugin, either because there is no plugin or because they require physical tasks (e.g., assigning new hardware). The ticket number is stored in tenfold as a reference. As soon as the ticket or change is closed in TOPdesk, the activity is also closed in tenfold.
The advantage here is that you do not have to switch between tenfold and the ticket system to process requests. tenfold also thoroughly logs processes so they can be retrieved for audits later down the road.
Create incidents and changes
Review of incident and change status information to complete or cancel tenfold requests
Create templates for incidents and changes – select template during provisioning
Several activities in tenfold can be grouped together as one ticket in TOPdesk. This way, several activities that logically belong together are represented as one incident/change in TOPdesk.
Create new operators
Update master data of operators
Lock and unlock operators
Archive operators (tenfold Delete)
Assign operator and permission groups