Self-Service & Workflows

Bye bye support tickets: Empower your users and free up your IT staff with self-service access requests and customizable approval workflows.

Access Requests Made Easy

tenfold‘s self-service interface allows users to request access to additional resources whenever they need it. Requests are forwarded to the data owner assigned to a given resource, who can grant or deny access with a few clicks.

By designing their own approval workflows, organizations can decide who should be in charge of managing access to different resources.

How it works

tenfold‘s self-service interface is accessible through a user-friendly web platform where every employee is presented with the specific features available to them.

A simple, graphical editor allows organizations to design their own approval workflows for handling users’ requests.

Grafik, die verdeutlicht, wie die Genehmigungsworkflows in der IAM Software tenfold funktionieren.
Grafik, die verdeutlicht, wie die Genehmigungsworkflows in der IAM Software tenfold funktionieren.
Advantages For Your Company
  • Give Departments Control Over Their Data

  • Fewer Help Desk Tickets

  • Access Requests Are Fully Documented

Advantages For Your Users
  • Quick & Easy Approval For New Permissions

  • No Need to Contact IT

  • Self-Service Password Resets

User mit tenfold ermächtigen und Admins entlasten. Adobe Stock (c) Wayhome Studio
User mit tenfold ermächtigen und Admins entlasten. Adobe Stock (c) Wayhome Studio

Empower Users, Free Up Admins

Resetting passwords or granting access to additional apps and directories are some of the most common support tickets IT departments receive. Giving your users direct access to these functions saves a lot of time your IT admins can use for more important tasks.

How it works

Users can reset passwords through an external web interface where they must first verify their identity through previously established controls (such as security questions, authenticator codes or email PINs) before they can change their credentials. Self-service password resets can be activated for all systems managed through tenfold.

Keep Track of Privileges

To prevent users from retaining access to resources they no longer need, data owners in tenfold have to conduct regular access reviews to check if permissions they have assigned are still in use.

tenfold compiles a list of all permissions data owners need to review, allowing them to complete the process with a few clicks. Reviewing access rights mitigates the risk of data breaches and overprivileged users.

Screenshot of tenfold's user interface for managing Microsoft Teams memberships and shared files.
Screenshot of tenfold’s user interface for managing Microsoft Teams memberships and shared files.

tenfold At a Glance

Productivity

Automated user and permission management means faster access for your users and less work for your IT staff.

Security

Change tracking, detailed reporting and regular access reviews keep your data from falling into the wrong hands.

Compliance

Least privilege access and audit-proof logs help you achieve, maintain and prove compliance with laws and security standards.

Screenshot depicting the access management software tenfold's interface. The image shows how an individual workflow can be set up in tenfold with only a few clicks. The workflow then runs automatically
Screenshot depicting the access management software tenfold’s interface. The image shows how an individual workflow can be set up in tenfold with only a few clicks. The workflow then runs automatically

Automate Routine Tasks

The combination of tenfold‘s automated user lifecycle management for baseline permissions and self-service access requests for individual rights guarantees maximum precision with minimal effort.

Frequently Asked Questions

What Resources Can Users Request Through the Self-Service Interface?

tenfold‘s self-service platform can be fully customized to display different menu items to different groups of users. The full range of accessible features includes requesting new permissions or hardware resources as well as the option to review pending requests, edit your own user data or assign delegates. Users in leadership roles can also manage certain settings for their team members.

How Can I Design My Own Workflows?

To help you create new approval workflows, tenfold provides an easy-to-use, graphical editor based on BPMN 2.0. With a few simple clicks, you can customize the data owner in charge of a given resource, the time limit for answering requests and fallback actions for unanswered requests. Options for escalating unanswered requests include email reminders as well as forwarding the request to supervisors.

Important: Workflows are not tied to a specific person, but the data owner role. If the data owner in a department changes, existing workflows are automatically updated. There is no need for manual changes.

What Is the Benefit of Assigning Data Owners?

Many organizations task their IT department with assigning any new permissions, but admins have to assess these requests at a distance and often lack critical context. Putting department leaders in control of their own data makes decisions about access both faster and more accurate.

All you have to do is define a data owner for certain parts of your network and tenfold takes care of the rest. When a user requests access to a resource under their control, data owners are automatically notified via email and can immediately grant or deny the request. To prevent misuse, data owners must verify their identity using MFA or Kerberos tokens.

Once a request has been approved, tenfold grants access to the user, documents the data owner’s decision and adds the new permission to the next access review.

What Happens If a Data Owner Is Unavailable?

To help process access requests quickly, tenfold allows you to assign delegates for data owners. Should a data owner be unavailable due to illness, travel or personal reasons, requests are forwarded to their delegate. You can also set a successor for the data owner position to ensure a smooth transition. Since workflows in tenfold are not tied to specific users, you can change data owners without having to edit existing workflows.

Which Applications Does the Self-Service Password Reset Cover?

The self-service password reset feature supports all applications in which you manage user data through tenfold. This includes the Windows Active Directory password, as well as many cloud services and third-party solutions. Check our plugin overview for more information.

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