tenfold V24:
The Future of IAM

Grant Access Without IT Roadblocks

tenfold’s self-service platform lets you delegate common helpdesk tasks to stakeholders within those departments. Less work for your IT staff, faster access for your users.

Free Up Your IT Staff

Helpdesk tickets are one of the biggest timesinks slowing down your IT department.
Self-service workflows allow your users to solve common issues on their own and your admins to tackle more important tasks.

Empower Your Users

  • Let users request the access they need

  • Offer software licenses or new hardware

  • Secure password resets for all apps

Speed Up Approvals

  • Designate data owners to handle requests

  • Visual editor for designing workflows

  • Support for flexible, multi-stage approvals

Maintain Control

  • Choose which resources can be requested

  • All requests & approvals are documented

  • Secure platform with identity verification

User-Friendly Interface

Workflow Editor

ITSM Integration

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Why Choose tenfold?

White paper

Download our IAM Comparison

Ready to Try It Yourself?

Cloud Demo Environment

We give you acces to a cloud environment prepopulated with users and a ready-to-go tenfold instance.

  • Start testing right away

  • Enjoy our no-code UI and easy configuration

  • Try our automated workflows in a sandbox environment with prebuilt users & groups

  • Full access to all of tenfold’s features

  • 7 day trial period

tenfold No-Code IAM:
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Proof-of-Value Installation

Our consultants help you set up tenfold on your network so you can test it against your own infrastructure.

  • In-depth test in your own IT environment

  • Try our no-code plugins and integrations

  • Turn your demo install into a real deployment (No lost work!)

  • Full access to all of tenfold’s features

  • 30 day trial period

Frequently Asked Questions

Which Resources Can Users Request via Self-Service?

tenfold‘s self-service platform can be fully customized to display different menu items to different groups of users. The full range of accessible features includes requesting new permissions or hardware resources as well as the option to review pending requests, edit your own user data or assign delegates. Users in leadership roles can also manage certain settings for their team members.

How Can I Design My Own Workflows?

To help you create new approval workflows, tenfold provides an easy-to-use, graphical editor based on BPMN 2.0. With a few simple clicks, you can customize the data owner in charge of a given resource, the time limit for answering requests and fallback actions for unanswered requests. Options for escalating unanswered requests include email reminders as well as forwarding the request to supervisors.

Important: Workflows are not tied to a specific person, but the data owner role. If the data owner in a department changes, existing workflows are automatically updated. There is no need for manual changes.

What Is the Benefit of Assigning Data Owners?

Many organizations task their IT department with assigning any new permissions, but admins have to assess these requests at a distance and often lack critical context. Putting department leaders in control of their own data makes decisions about access both faster and more accurate.

All you have to do is define a data owner for certain parts of your network and tenfold takes care of the rest. When a user requests access to a resource under their control, data owners are automatically notified via email and can immediately grant or deny the request. To prevent misuse, data owners must verify their identity using MFA or Kerberos tokens.

Once a request has been approved, tenfold grants access to the user, documents the data owner’s decision and adds the new permission to the next access review.

What Happens If a Data Owner Is Unavailable?

To help process access requests quickly, tenfold allows you to assign delegates for data owners. Should a data owner be unavailable due to illness, travel or personal reasons, requests are forwarded to their delegate. You can also set a successor for the data owner position to ensure a smooth transition. Since workflows in tenfold are not tied to specific users, you can change data owners without having to edit existing workflows.

Which Apps Can Users Reset Their Own Passwords for?

The self-service password reset feature supports all applications in which you manage user data through tenfold. This includes the Windows Active Directory password, as well as many cloud services and third-party solutions. Check our plugin overview for more information.

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