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ServiceDesk Plus

The tenfold plugin for ServiceDesk Plus allows you to create, track, close and document tickets for manual activities.

What Does the ServiceDesk Plus Plugin Do?

The tenfold plugin for the ServiceDesk Plus helpdesk system allows tickets for manual activities to be created, tracked, closed and documented.

Although process automation is among tenfold’s key objectives, there are still certain activities that require manual work, e.g. if a third-party application does not provide a suitable API or a task requires physical steps (like ordering new hardware).

The integration of the ticket system ServiceDesk Plus helps to track the progress of these tasks. When a ticket is created, the ticket number is stored as a reference in tenfold. When the task is closed in Service Desk Plus, tenfold also marks the task as completed. As a result, you do not have to switch between tenfold and SD Plus to complete tasks. In addition, tenfold keeps thorough logs of all activities.

required license
Enterprise Edition

System Requirements:

  • Connection via ServiceDesk Plus REST API


Creation of Incidents
  • Create incidents

  • Regular review of incidents to complete or cancel tenfold requests

  • Create templates for new incidents

  • Support for incident templates from SD Plus

  • Several activities in tenfold can be grouped together and modeled within one ticket in ServiceDesk Plus. This allows multiple, connected tasks to be assigned and tracked through a single ticket in ServiceDesk Plus.

tenfold in a Nutshell


Automated user and permission management means faster access for your users and less work for your IT staff.


Change tracking, detailed reporting and regular access reviews keep your data from falling into the wrong hands.


Least privilege access and audit-proof logs help you achieve, maintain and prove compliance with laws and security standards.