What Does the ServiceDesk Plus Plugin Do?
The tenfold plugin for the ServiceDesk Plus helpdesk system allows tickets for manual activities to be created, tracked, closed and documented.
Although process automation is among tenfold’s key objectives, there are still certain activities that require manual work, e.g. if a third-party application does not provide a suitable API or a task requires physical steps (like ordering new hardware).
The integration of the ticket system ServiceDesk Plus helps to track the progress of these tasks. When a ticket is created, the ticket number is stored as a reference in tenfold. When the task is closed in Service Desk Plus, tenfold also marks the task as completed. As a result, you do not have to switch between tenfold and SD Plus to complete tasks. In addition, tenfold keeps thorough logs of all activities.
Regular review of incidents to complete or cancel tenfold requests
Create templates for new incidents
Support for incident templates from SD Plus
Several activities in tenfold can be grouped together and modeled within one ticket in ServiceDesk Plus. This allows multiple, connected tasks to be assigned and tracked through a single ticket in ServiceDesk Plus.