Implementation for users in over 100 countries
Pulp and paper
Sappi, manufacturer of high-quality coated paper, with 14,000 staﬀ members across four continents
User accounts and access rights were initially managed using an application that did not incorporate all company systems; it did not provide a self-service function for end users, was mostly not automated, and did not comprise all user groups. The aim of the project was to implement a new solution that would eliminate all of these shortcomings.